Refund and Returns Policy – SMA Shopping

Policy

What if the customer receives an incorrect, broken, or damaged item?

If the customer receives an incorrect, broken, or damaged item, SMA Shopping will arrange for an exchange delivery. However, the claim must be filed within 48 hours of delivery through our website’s complaint center, You can also use this link to access the complaint center.

Contact Page

or share detail and Pictures on WhatsApp at 03007965944

Delivered Product is Wrong/Damaged/Short Quantity/Low Quality and my customer wants to return, what should i do?

Video Recording Requirement

To facilitate any return or exchange, please ensure you or your customer records a video while opening the parcel. This video will serve as proof of the product’s condition upon arrival.

Damaged or Broken Products: If a product arrives damaged or broken, please contact us immediately with the recorded video. Upon verification, we will process the return or exchange of the item promptly.

Electronic Items

Please note that electronic items such as AirPods, watches, and other battery-operated devices are not eligible for returns or exchanges.

If the customer receives an incorrect, broken, or damaged item, SMA Shopping will arrange for an exchange delivery. However, the claim must be filed within 24 hours of delivery through our website’s complaint center, You can also use this link to access the complaint center.